Resume

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SUMMARY
Using Agile principles and design thinking, I create and design websites, graphics, and visual media. Incorporating process maps, I develop more effective design solutions for employers/clients. I’m adept at solving user problems through exceptional customer service, empathy and teamwork. As a product design consultant, I am a self-directed project manager with an attention to detail and the ability to quickly learn evolving IT systems, processes, and software.

COMPETENCIES
• Graphic, industrial, and exhibit design, product design, materials, processes, and prototyping
• Agile principles, Scrum methodologies, Kanban boards, design thinking, card sorting, and personas
• Adobe CS, HTML5, CSS3, and front-end code
• Provide better documentation and solutions to specific problems based on system interrelationships

EXPERIENCE

Design Consultant
A2Agile Inc.
Ann Arbor, MI. Sept. 2019-Present

  • • Provide oral and written analysis/recommendations to client, resulting from intense UX observation and interviews with workshop participants during “Scrum 2-Day/PSM I Certification Training”
  • • Generate reports and share UX design improvements for training materials to increase client awareness to create better task flow and design
  • • Analyze empathy maps, survey feedback, and client requests to achieve UX design improvements for presentation materials, graphics, and icons


IT & Design Consultant
Rumi's Passion Bakery
Plymouth MI. Oct. 2018-July 2019

  • • Developed content strategy of text and media for www.rumispassion.com, managed and created design scope and design of user flows, achieved through Adobe CS, HTML5, CSS3, and WordPress.com
  • • Completely rebuilt existing website and developed a highly responsive mobile app version from scratch
  • • Created navigation page, pricing menu and directions page, resulting in increased brand awareness and 20% boost in sales
  • • Created FAQ page, resulting in significant decreases in phone inquiries


Exhibit Tech I & II
Ann Arbor Hands-On Museum
Ann Arbor, MI. Jan. 2015-April 2018

  • • Designed, built, and updated multiple exhibits and graphics, enhancing the user experience
  • • Prepared and maintained documentation for equipment operations and preventative exhibit maintenance
  • • Responsible for troubleshooting and repairing mechanical, electrical, software based, and pneumatic exhibits, components and fabricated parts
  • • Led and mentored interns, collaborating with team members on exhibit and graphic projects
  • • Maintained internal Kanban board to establish accountability and communicate repair needs, providing preventive maintenance and enhancement of more than 250 exhibits
  • • Designed organizational system, resulting in decrease of average exhibit repair time from four days to less than half a day (increase in uptime of 88%)
  • • Decreased expenses by 4%, building rapport with new and existing business partners
  • • Developed a searchable vendor log and resource sheet, resulting in increased department-wide efficiency


Specialist
Apple Inc.
Novi, MI. Oct. 2009-Nov. 2014

  • • Solved complex/sensitive problems, developing a back-of-house newsletter addressing common issues and providing strategic alternatives to anticipate problems, identify feedback opportunities, and coach multiple perspectives for user needs
  • • Supported sales, operations, consumer support, and training for over 1,500 daily consumers, maintaining high NPS customer satisfaction ratings through open communication within 100+ person team
  • • Used proprietary internal IT information systems inside Apple’s secure network to mentor teammates, pull and restock orders, and complete online training to quickly learn new products and services
  • • Received certification to test and debug devices and electronics for technical repair
  • • Provided advanced technical support to end-users, newer technicians, and sales team members
  • • Configured workstation and peripherals, instructing customers with various knowledge bases on how to log on and access network services
  • • Collaborative team member for new blank-slate store opening, working with 50+ national/international teammates within 24-hour period, sustaining rigid logistics towards Apple’s brand consistency
  • • As part of the visuals team, installed and replaced in-store computer systems/devices using troubleshooting protocols to determine appropriate fixes or workarounds to restore functionality


Adjunct Graphic Design Professor
Adrian College
Adrian, MI. Aug. 2011-April 2013

  • • Solely revitalized graphics curriculum, teaching and developing programming and courses including: Web Design (Dreamweaver, HTML), Digital Imaging (Photoshop), Graphic Design I & II (Illustrator / InDesign)
  • • Designed and developed a series of web blogs for Adrian College’s design department
  • • Received fellowship stipends to present additional lectures, providing knowledge and mentorship to varied technical levels of understanding

Graphic Designer
Eastern Michigan University
Ypsilanti, MI. June 2006-May 2009

  • • Improved workflow by creating an organizational system for filing work orders, resulting in a 30% decrease in turnaround times
  • • Worked with surrounding departments to insure proper copy and brand identity specs, under tight project deadlines, creating web and print advertisements, posters, brochures, books and tri-folds using Adobe CS


CERTIFICATIONS & COMMUNITY INVOLVEMENT
Certified Menlo’s High-Tech Anthropology ® UX 3-day training course – 24 PDUs
Scrum 2-Day/PSM I Certification Training – 16 PDUs
Beginning and Intermediate HTML5 and CSS3 – certified Ed2Go online courses Agile and Beyond, Digital Summit Series (web and digital marketing), AIGA Design Decipher (design and education summit), Maker Works (maker space events), and Intermitten (Detroit tech and inclusiveness), Medium.com writer, mentor, active community involvement and mentorship through LinkedIn and Twitter. Attends meetups on coding, Ux, design, and A11y accessibility/inclusiveness



Education
MFA, Eastern Michigan University, Ypsilanti, MI. Graphic Design (Magna Cum Laude)
BFA, The University of Michigan, Ann Arbor, MI. Industrial Design & Metalsmithing (Cum Laude)

Related Links

Email: kris@kcandy.com

About Kristina

Using Agile principles and design thinking, Kristina creates and designs websites, graphics, and visual media. Incorporating process maps, she develops more effective design solutions for employers/clients. She's adept at solving user problems through exceptional customer service, empathy and teamwork. As a product design consultant, she is a self-directed project manager with an attention to detail and the ability to quickly learn evolving IT systems, processes, and software.